We’re always here to answer your questions!
Have any questions you need answered? No problem, we’re here to help! From starting the ordering process to payments and shipping info, we’re here to answer all of your questions.
What happens to my order if I already paid?
We can put your order on hold until you are ready to proceed. We cannot cancel the order completely and issue a full refund because once an order is paid for we begin production by securing the blank goods and preparing the screens for print.
What if my event is cancelled and I no longer need the shirts?
Typically all orders are final but we want to be flexible in the wake of this unforeseen circumstance. We suggest waiting to see if your event will be rescheduled. If your event is definitely cancelled with no chance of being rescheduled and you no longer need the shirts we can issue a partial refund. The partial refund is 70% of your order total. The total is determined by the restocking fee that the t-shirt distributor charges and the cost of the screens that have already been burned and have to be discarded.
What happens if my shirts are already printed?
We cannot issue a refund once the shirts have been printed.
Do We Price Match?
Yes, we price match any competitor for orders 72 or more. Just provide a written quote from the other vendor that includes garment type, ink colors, and quantity and as long as the details of the order is the same we will price match.
How Do I Get an Order Started?
The easiest way to get an order started is by filling out a Quick Quote Form. You can also start an order by picking a product in our Product Catalog or by picking a design in our Design Gallery. The more detail we know about your order request, the quicker we can come up with a design that best suites you.
What are the Minimum Quantities Per Custom Order?
- T-Shirts, Tank Tops & Outerwear: 36 pieces
- Hats: 36 pieces
- Fanny Packs: 36 pieces
- Accessories: Varies, email for more info
I’m Purchasing for a Large Group, Can People Pay Individually?
Yes, we offer Gettie individual payment processing. There is a small additional charge for using this option.
How long does it take to get a Quote & Proof?
We will return your quote request within one hour during normal business hours. (Monday-Friday, 7am-4pm CDT).
If you need an immediate quote, start a chat with a Custom Representative and they can provide you with a Live Quote.
Once you approve the quote we will send you a proof in 1-2 business days.
Can I Mix & Match Garment Colors and Types?
Yes, you can mix & match colors and garment types to reach the minimum as long the artwork & ink colors remain the same. You will also get the price for the total quantity of goods purchased.
Can I Pay By Check or Purchase Order?
Yes, we allow customers to pay by check & PO’s. We will issue a Net-30 Purchase Order and as soon as the invoice is approved we can begin production. You will have 30 days from the date of approval to pay for your order.
Shipping and Returns Information
How Long Does it Take to Ship?
Production time is 6-7 business days from the date of purchase. All orders ship UPS from our headquarters in Dallas, Texas. Here are some useful shipping times:
- Texas: 1 Day
- Midwest: 2-3 Days
- East Coast: 3-4 Days
- West Coast: 3-4 Days
You Ship to Canada, eh?
Yes, the customer is responsible for any additional shipping costs and taxes. We are not responsible if shipping duration increases due to customs.
What Happens if I’m Not Satisfied with My Order?
We strive to get every order right. If there is a printing or quantity error on our part we will fix it at no cost to you.
You are responsible for reviewing all proofs and spelling. Once artwork is approved and paid for we are no longer responsible for reprints if there are customer submitted errors.
Screenprinting is an art and not an exact science. The ink colors you see on the screen will not be exactly what you see on a printed garmented due to an array of factors. We attempt to match as close as possible but some deviation regarding colors, print size and overall appearance is to be expected in the screen printing industry.
How Do I Track My Order?
You can track the status of order at the My Account page. UPS Tracking information will be available in the Order Notes section once the order has shipped.